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Reimbursement Support

Surgenex® has partnered with the Palomino Group to launch a dedicated reimbursement hotline for our customers. This program delivers the highest quality customer support for providers and their patients, ensuring a seamless experience from start to finish.

What's Included?

The Surgenex® Reimbursement Hotline Support Services Include:

  • Insurance benefit verification support.
  • Prior authorization (PA) or pre-certification.
  • Appeal support for claims.
  • Billing and coding support.

The Benefits of Enrolling With The Hotline:

  • Expertly trained reimbursement specialists dedicated to Surgenex® customers.
  • Reimbursement experts who work with provider staff to ensure customer satisfaction from initial hotline enrollment to final resolution.
  • Efficient case management workflow processes and superb customer service.
  • HIPAA-compliant safeguards to meet compliance requirements.